...that's how long I've been on hold with BT today so far. I don't mind because they're playing nice music and I'm playing it on speaker-phone.
The nice people in the Customer Options department are speaking to the Incompetents (read: Faults department) on my behalf right now, because I refuse to speak to the Incompetents ever again, for all of eternity.
Goal of today's call: get them to call out an engineer to my flat. That is the only acceptable outcome. All other offers will result in a "Thanks, but no thanks. Please cancel my account." response from me.
Fingers crossed...
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